Refund policy

At Jay Feder Jewelers, every piece is created and handled with exceptional care. We want you to be fully satisfied with your purchase. Please review our updated policy below for details regarding returns, exchanges, and final sale items.

Eligibility

To qualify for a return, exchange, or refund, merchandise must be in the same condition it was received and include:

  • Original receipt or gift enclosure

  • All boxes, packaging, paperwork, laboratory reports, warranty certificates, and associated component parts

Items that are incomplete, damaged, or missing any materials may not be eligible for return or exchange.

Discount-Level Eligibility

  • Full-Price Items – Eligible for refund, exchange, or store credit per the conditions below.

  • Discounted Items (up to 40% off) – Eligible for exchange or store credit only. Refunds are not available.

  • Discounted Items (over 40% off) – Considered Final Sale and not eligible for return or exchange.

Refunds

  • Refunds are available to the original purchaser only and issued in the original form of payment.

  • Merchandise must be returned within 10 days of purchase.

  • For shipped orders, the buyer must notify us of intent to return within 3 days of receipt.

  • Please allow up to 20 days for refunds issued by check.

  • Customers are responsible for return shipping costs.

  • All returns must be insured and trackable; Jay Feder Jewelers is not responsible for items lost or damaged in transit.

Exchanges & Store Credit

  • Eligible merchandise may be exchanged or returned for store credit within 30 days of purchase.

  • To initiate a return or exchange, please email returns@jayfeder.com for authorization and instructions.

  • Items sent back without prior approval will not be accepted.

  • Return Address:
    Jay Feder Jewelers
    6859 SW 18th St, Suite 100
    Boca Raton, FL 33433
    (Include all required materials listed above.)

Non-Returnable / Discretionary Items

The following are not eligible for return or exchange, except at Jay Feder’s discretion:

  • Items that have been worn, sized, engraved, or otherwise altered

  • Special orders or custom-designed pieces

  • Final Sale items or those discounted over 40%

Damages & Issues

Please inspect your order immediately upon receipt.
If your item arrives damaged, defective, or incorrect, contact returns@jayfeder.com right away so we can evaluate and make it right.

General

Once we receive and inspect your return, we will notify you of approval or denial. Approved refunds are processed promptly; posting times may vary depending on your bank or credit-card provider.

Thank you for choosing Jay Feder Jewelers — where craftsmanship and customer care are always our top priorities.