FAQs

Our jewelry experts are here to help you choose the perfect piece. Whether you’re looking for a diamond engagement ring, tennis bracelet, or pendant, we’ll guide you through options based on your budget, style, and timeline. You can email contact@jayfeder.com or call (561) 571-3050 for personalized recommendations.

Yes. We can provide additional photos, videos, or specifications upon request. Contact us and our team will be happy to share high-resolution visuals and details such as carat weight, metal type, and gemstone clarity.

Yes. All Jay Feder diamonds are certified by respected gemological laboratories such as GIA or AGS. Certification details are included with your purchase and stored securely for your records.

Yes. Every purchase over $1,000 includes a complimentary appraisal for insurance purposes.

Absolutely. If you prefer personal assistance, call our Boca Raton showroom or email contact@jayfeder.com, and our team will complete your purchase securely.

In-stock items ship within 1–2 business days. Made-to-order or out-of-stock items typically ship within 2–4 weeks, unless otherwise noted.

Yes. Overnight shipping is available at checkout for eligible in-stock items. Orders placed before 1 PM EST, Monday – Friday (excluding holidays), ship the same day.

Yes. We ship worldwide via insured FedEx. International customers may pay by PayPal or a U.S.-issued credit card. All duties, taxes, and import fees are the buyer’s responsibility. Please contact us at shipping@jayfeder.com for a shipping quote and timeline.

Yes. Every order — domestic and international — is fully insured through FedEx, UPS, or our third-party insurer until confirmed delivery.

Once your order ships, we’ll email your tracking number. You can also log into your account to view your shipment status anytime.

No. For security reasons, we do not ship to P.O. boxes. All orders over $1,000 require an adult signature upon delivery.

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay. You may also choose installment payments through Affirm at checkout. For wire transfers or check payments, please contact contact@jayfeder.com.

Yes. All transactions are processed through Shopify’s PCI-compliant payment gateway, ensuring end-to-end encryption and data protection.

Sales tax applies to orders shipped within Florida, where our retail showroom is located. Orders shipped to other U.S. states are currently tax-free.

Yes. Simply enter your gift card code at checkout. If you experience any issues, contact us and we’ll apply it manually.

Yes. We partner with Shop Pay Installments to provide flexible monthly payment options, subject to approval.

• Full-price items: Eligible for refund, exchange, or store credit within our standard return window.
  
• Discounted items up to 40 % off: Eligible for exchange or store credit only.
  
• Discounts over 40 % off: Final Sale – not eligible for return or exchange.
  

All items must be in their original, unworn condition with all packaging, paperwork, and receipts included. Customers are responsible for return shipping and insurance.

Email returns@jayfeder.com within 3 days of receipt (for shipped orders) to request authorization. Unauthorized returns will not be accepted.

Yes. In-store purchases may be returned to the same location under the same timeframes as online orders, provided all packaging and documentation are included.

Refunds are issued to the original payment method once your return is inspected and approved. Check refunds may take up to 20 days to process.

Yes. Exchanges must be requested within 30 days of purchase. We’re happy to assist you in selecting a new item or issuing store credit.

Yes. We offer expert repair services for jewelry purchased through our store. Contact us with photos or bring your item in for evaluation.

Most repairs take 2–8 weeks, depending on complexity. Some pieces are returned to the original designer’s studio for specialized restoration.

Minor repairs may be complimentary; others may incur a charge depending on materials and scope of work. We’ll provide an estimate before proceeding.

Yes. We offer professional cleaning and polishing to maintain brilliance. Annual cleaning is recommended to preserve your jewelry’s integrity and shine.

Yes. Many designs can be customized for ring size, chain length, metal color, and gemstone choice.

Any item that is customized, made-to-order, or altered from its original design is considered a special order.

Special orders are non-returnable and non-refundable and require a 50 % deposit. Production usually takes 2–8 weeks.

Yes. You’ll be notified via email as soon as your custom piece is complete and ready to ship.

Keep each piece in its original box or pouch to prevent scratches. Avoid storing multiple items together.

Use mild soap and warm water with a soft brush. Avoid ultrasonic cleaners unless recommended for your piece.

While fine jewelry is crafted for durability, remove it during activities such as swimming, exercising, or cleaning to prevent damage.

Yes. We recommend professional cleaning and inspection once a year to maintain brilliance and security of stones.

Our showroom is at 6859 SW 18th St., Suite 100, Boca Raton, FL 33433.

Walk-ins are welcome, but we recommend scheduling an appointment for personalized assistance and custom consultations.

Our Boca Raton showroom is open:

Monday–Thursday: 11 AM – 6 PM

Friday: 11 AM - 5 PM

Saturday & Sunday: Closed

Hours may vary on holidays. Please check Google or call (561) 571-3050 to confirm before visiting.

Email contact@jayfeder.com or call (561) 571-3050 for all inquiries, including returns, repairs, and custom orders.